Heating parts are covered for furnaces including burner and blower parts that were part of the OEM design of the furnace. Coverage is excluded for primary and secondary heat exchanger, ductwork, cabinets, insulating material, main power service and electrical wiring, indoor air quality products (i.e. humidifiers, electronic air cleaners), system accessories or enhancements, grill registers, diffusers, failure in physical appearance such as scratches, dents, rust, etc., commercial units, rooftop units or hanging units.

Heating parts are covered for boiler systems including burner parts, aquastat, feed valve, relief valve, one circulator, extrol expansion tank and backflow preventer. Coverage is excluded for domestic coils, indirect water heaters, piping inside walls, attics or crawl spaces, radiators or convectors, domestic water piping and boiler block. (NOTE: One circulator and one thermostat are covered for the main living space. Each additional circulator will be an additional $25 per year.)

Air condition/heat pumps are covered for parts that were part of the OEM design of the equipment. Coverage is excluded for failed compressor, leaking evaporator/condenser coil, ductwork, cabinets, insulating material, main power service and electrical wiring, indoor air quality products (i.e. humidifiers, electronic air cleaners), system accessories or enhancements, grill registers, diffusers, failure in physical appearance such as scratches, dents, rust, ect., refrigerant systems containing dye, any other part not included in the original manufacture of the system, freight, units over 5 ton (60,000 btu), commercial units, rooftop units or hanging units. (NOTE: If a system is leaking refrigerant, the leak will need to be repaired or the system replaced for coverage to continue.)

Inspection: Coverage does not begin until equipment has been inspected and approved by Hillside Heating and Cooling. Equipment must be in compliance with current codes and in good working order when approved for coverage. Any repairs required to put the equipment into acceptable condition will be billed to you at our prevailing rates.

Term: The minimum term of this agreement is 12 months beginning on the date of inspection. The agreement is self-renewing at prices in effect at the time of renewal. The customer will be given advanced notification of renewal and 30 days to cancel. No refund will be given on plans canceled outside the 30-day cancellation period. The equipment will be subject to inspection annually and Hillside reserves the right to change or not renew based on age and condition of the equipment. After the initial terms of the agreement expires, you the customer, or us the company, may cancel this agreement for any reason or no reason, within 30 days. Notification must be in writing and delivered via regular mail or electronic mail. No refund will be given for unused services.

Liability: Hillside will not be liable for any loss or damages of any kind resulting from the failure or inoperability of a customers’ system or equipment. Hillside shall not be liable for any delay, loss, or damage caused by unavailability of machinery, equipment or materials, strikes, lockouts, civil or military authority, riot, forces of nature or by any cause beyond our control. This agreement does not cover loss or damage resulting from fire, water, windstorm, hail, lightning, earthquake, theft, misuse, abuse, or any other circumstance beyond our control. Customer agrees to keep account current in accordance with current credit policy in order for this agreement to remain in effect. Hillside reserves the right to withhold service for delinquent accounts.

This agreement is void if any person other than an employee of Hillside services equipment. Service calls resulting from Emergency switch being “OFF”, blown fuses or tripped circuit breaker, running out or low of fuel, unnecessary or nuisance calls or lack of annual maintenance will be billed at our normal prevailing rates. Customer is responsible for scheduling their annual maintenance visit. Customer agrees to make covered equipment accessible and free from any obstructions that deter proper servicing. Attic and crawl space units subject to Hillside’s discretion for our technician’s safe working conditions. Normal service hours are from 8am-4pm Monday through Friday. Annual maintenance will only be scheduled during normal business hours. Service calls between 4-9 pm on weekdays and on weekends and Holidays will be reserved for true emergency calls only. Emergency service constitutes no cooling or water leaking where property damage may occur. Calls after 9pm will be returned first thing the next day.

This maintenance plan is invalidated if any payments are delinquent. No refund will be made if customer or Hillside cancels insurance plan before termination date.