Winter 2018 Newsletter from Hillside

Standout service sets us apart

Dear Friends,
Our 65 years of experience and our commitment to responsive service remain the keys to our success. They are what make us stand out to our customers.

At Hillside, we are big enough to serve you and small enough to know you. When you call us, whether it’s for a no-heat emergency, to schedule a tune-up or order heating oil, you’ll speak to a friendly local customer-service representative who knows you and knows your neighborhood. Unlike us, the other companies may not even have human beings answer their phones during regular business hours.

Our technicians have the training and experience to work with the latest, most advanced systems as well as equipment that was installed decades ago. There’s not much our team hasn’t seen — and virtually nothing they can’t find a solution for.

These are some of the ways we deliver real value. We also offer convenient services that make things easier for you, from payment plans to top-notch equipment installations to worry-free automatic heating-oil deliveries and so much more.

Thank you for your business and for your confidence in the people at Hillside. May the New Year bring you all the good things in life.

Warmly,

Jim Sellers

Safety First for Winter Deliveries!

Our drivers are among the best in the business — they take to the road under tough conditions to make sure our customers stay warm. You can help them by making deliveries safer and more efficient. Here’s how:

After a snowfall, please shovel and sand your driveway and clear the path to your oil tank. Please remove obstacles such as fallen branches too.

Our drivers will thank you — and they’ll be able to get to everyone’s home safely!

Please note: when a storm is forecast, we’ll send an email to remind you to check your tank gauge and order fuel ahead of bad weather. (If you are signed up for automatic deliveries, you don’t have to worry — we’ll know if you need a fill-up before the storm.)

What Customers are Saying

Longtime Hillside heating oil customers Frank and Jean Hilfiker, of Newark, recently decided to switch over to natural gas. They trusted us to do the conversion for them.

“We were happy to deal with a small family company like Hillside,” they told us.

Over the years, the Hilfikers have recommended Hillside to many of their neighbors who went on to become customers, and they’ve also recently shared our name with other neighbors looking to convert to natural gas.

“Our interactions with everyone at the company have been great. We sing your praises to our friends and family all the time,” they said.

While we are sad to see them leave as oil customers, we are happy that they will continue to count on us for service for their new system.

Auto Pay is the easy way

Contact us to get set up. You’ll be glad you did!

You’ve heard the saying “If it ain’t broke, don’t fix it.” Well, that doesn’t always hold true. Mailing checks to us works, but there’s an easier way — and it will save you time.

With our fast-growing Auto Pay program, your payment can come straight from your bank account or credit card. You can also opt to receive statements via email, and that makes organizing your receipts much easier than doing things the old way, with printed mail.

With Auto Pay and emailed statements, you’ll:

• enjoy increased convenience
• save time
• reduce paper clutter
• save money on checks and stamps
• never miss your Prompt Pay discount

Win 100 gallons of heating oil!

If you’re reading this newsletter, you’re eligible to enter to win our winter giveaway: 100 FREE gallons of heating oil.
It’s easy to enter. Here’s how:

1. Email to contest@hillsidehvac.com with “contest” in the subject line.
2. In the email, tell us your favorite thing about winter.
3. Include your name and the best way to reach you if you’re the winner.

Entries must be received by February 28, 2018.
Congratulations to the two lucky winners of our fall contest, who each received 100 gallons of heating oil: Lora Nichols, of Elkton, and Veronica Smith, of Chesapeake City.

One less thing to worry about in 2018

Here’s a resolution we can help you keep: reduce worry this year!
Hillside offers convenient and reliable automatic delivery service. Automatic deliveries let you stop worrying about scheduling heating oil deliveries, and you’ll rest easy knowing you won’t run out of fuel.

We use a computer-run formula to assess your home’s oil needs, and we refer back to your records from past seasons so we can make the best possible prediction about your upcoming usage.

With automatic deliveries, you don’t even have to think about the fuel level in your tank, and the delivery service itself is free, every time!

Note: If you would rather monitor your tank level yourself and call in your order, that’s not a problem. Just keep an eye on your tank gauge. When you’re on a quarter, order! Doing this will give us enough notice to schedule a delivery for you. Our normal delivery days are Monday to Friday from 7:00 a.m. to 5:00 p.m. gauge. When you’re on a quarter, order! Doing this will give us enough notice to schedule a delivery for you. Our normal delivery days are Monday to Friday from 7:00 a.m. to 5:00 p.m.